Refund Policy

Damaged, faulty or incorrect goods

Contact Awning Glory in writing if your order is damaged, faulty, incorrect or missing parts. Please inspect it on arrival and report issues within 7 days where possible. Include your order number and photographs where available so we can assess the issue and arrange a remedy. The reporting request and photographs are not conditions that remove your statutory rights.

Change of mind

We do not accept change-of-mind returns. Check dimensions, configuration and suitability before ordering.

Voluntary order cancellation

Within 24 hours of ordering: a 3.5% transaction-processing deduction applies.
After 24 hours but before dispatch: a 7.5% administration and processing deduction applies.
After dispatch: voluntary cancellation is unavailable.

Cancellation solely because of additional freight charges incurs a 3.5% deduction instead. These charges do not apply where you have a statutory right to cancel or receive a refund.

Your consumer rights

Australian Consumer Law guarantees apply alongside this policy. For a major failure you can choose a refund or replacement. Minor faults receive an appropriate remedy required by law. For confirmed faults, reasonable return costs are covered and heavy-item collection is arranged where required. Contact us to arrange the return. Refunds use the original payment method unless agreed otherwise; bank processing times vary.