Processing and delivery times
In-stock orders are dispatched within 3–5 days after full payment. Custom and out-of-stock orders have an estimated lead time of 8–12 weeks. Dispatch and transit are separate; arrival depends on your destination and the carrier. We notify you when the order is ready and provide shipment tracking where available.
Delivery area and charges
Local delivery charges are in AUD:
- Within 50 km: $50
- Over 50 km and up to 100 km: $80
Delivery zones are measured as a radius from Unit 68, 9–15 Barnes Rd, Altona North VIC 3025. Delivery outside 100 km is unavailable. Contact us if you need help checking your address.
Receiving your order
Provide an accurate recipient name and delivery address. Redirection can incur additional charges, and a delivery signature may be required. Wait until all packages arrive before booking installation. Delivery estimates can change; we will communicate known delays. Inspect your order promptly and report damage, defects, incorrect goods or missing parts within 7 days where possible.
Delivery arrangements and reporting requests do not limit your Australian Consumer Law rights. Contact us if goods arrive damaged or fail to arrive.
Pickup and contact
Pickup is available by arrangement from Unit 68, 9–15 Barnes Rd, Altona North VIC 3025. Confirm readiness before travelling.
info@awningglory.com.au · 03 9809 0023 · Contact Awning Glory